View 23 Quality, Purchasing, Sales & Support Engineering jobs on the Polytec Personnel website en-gb Copyright: (C) Polytec Personnel 180 Job PurposeTo provide both on-site and remote engineering support for automation products in the UK, Europe and USA as directed.Key Job Accountabilities• Act as first and second line support for the field installed base of automation products, including fault finding and rectification.• Responsible for maintaining fault finding data, and feedback of product data to customers and internal groups within the company.• Maintaining call status data in the Sunrise call management database to ensure that customer information is up to date and accurate.• Installation and commissioning of the product range as required.• Conduct customer operator and maintenance training for products as required.• Liaison with the Product Support Engineers, Customer Support Engineers and the Technical Support Engineer.• To install product hardware and software upgrades to already installed customer equipment and obtain customer acceptance.Education/Qualifications/Special TrainingEither HND or Degree in Mechanical/Electrical Engineering. Formal training in hardware set-up and configuration (PLC and Windows/NTandXP operating environments). Field engineering experience would be considered in lieu of a formal qualification.Experience• 5+ years of working in a test or field service/support environment within a high-tech engineering/manufacturing company – ideally on capital equipment or special purpose machines• Experience of electrical and mechanical fault-finding at system and component level• Understanding of automatic mechanisms and their associated electrical control systems• Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours.Key Job SkillsEssential• Effective either working as part of a team or on own initiative• Self motivated, conscientious and reliable• Able to work effectively under pressure• Excellent time management skills• Able to prioritise workload• Willingness and flexibility to work away from home and travel overseas as and when necessaryDesirable• Foreign language skills.• 16/17th edition electrical qualificationsAdditional Information• Full clean driving licence and passport with no travel restrictions• Able to accept immunisation requirements• Ability to work within confined spaces• The jobholder could be expected to be on call out of normal office hours and at weekends.• Able to travel extensively once trained - 70-80% of the time. http://www.polytec.co.uk/jobs/field_support_engineer_23031.html Thu, 29 Jul 2010 13:01:08 GMT Our client is looking for a Materials and Logistics Administrator to work within the operations team and support ongoing purchasing, logistics, materials and finished goods inventory tracking and the administration of the component database.This role would be an ideal position for someone looking to build a career in purchasing/logistics.Key Responsibilities:- Finished goods and materials inventory tracking with monthly reporting to finance. This will include reconciliation/valuations components and capex- Shipping, logistics and kitting of components- Supporting the purchasing/operations activity and deputising as necessary (i.e. raising PO / PORs etc., to support projects, other internal and external requirements for components, capex and consumables)- Organising and maintaining laboratory equipment calibration and procuring of new equipment as required by the projects- Component administration and maintenance of the components database and parts library- Identify business improvements- Ensure timely delivery of purchased componentsThe candidate is likely to have the following skills:- Experience of operating in both a development and production (transfer and set-up) environment- Quality orientated with attention to detail- Displays determination to succeed and to drive activities to completion against tight deadlines- Will be computer literate (Microsoft office applications, databases) - Will demonstrate a high level of initiative and be able to work independently or as part of a team- Good communicator – both written and spoken. Must be willing to speak up in meetings- Ability to communicate effectively at all levels including with customers, suppliers and colleagues Preferred Skills:- Previous experience or knowledge of working in an electronics development environment with a mixture of prototypes, production and internal materials usage would be an advantage http://www.polytec.co.uk/jobs/materials_and_logistics_administrator_23019.html Mon, 26 Jul 2010 10:01:07 GMT The role is to develop and establish proactive and preventative quality, health, safety and environmental (QHSE) policies while ensuring compliance with current legislation. Improve Business Management Systems and identify the root causes of QHSE non conformances and deficiencies.Manage all QHSE compliance requirements and market risks/opportunitiesTracking external developmentsYou will support produce and be involved in development, supply chain logistics and sales/marketingProblem analysis, process analysis, the identification of process improvements and the implementation of preventive actionFormalise monthly reports for QHSEActive participation in QHSE focussed groupsAssist in the implementation of a structured performance assessment process for systems, process and productsIdentify opportunity for improvement relating to QHSEAssist in the evaluation of non-conformances relating to product, process and Business Systems with recommendations for solutionPreparation and writing of QHSE reportsAssist in quality mattersLiaise with external parties, i.e. customers, accreditation bodies, suppliers on matters relating to QHSE Evaluation and audit of sub contractors and suppliersPerson SpecificationEssentialMin HND or equivalent in technical discipline5+ years experience in QHSE Excel. Knowledge of ISO OHSAS18001 and ISO140013-4 yrs in production engineering environment DesirableProfessional qualificationFood Industry ExperienceNEBOSH qualification Relevant eng. expSkills, Knowledge ExperienceRisk AssessmentCOSHH assessmentAccident/incident investigationImplementation of pro-active problem solving8D methodologyFMEA, 5s and lean manufacturingProven Self Starter able to counter resistance and deliver versus visionAble to work independently, with own team and as a member of business management team Ability to motivate and manage employeesTime management skillsIT literate with experience of standard MS Office tools Personal AttributesStrong communication skills both written and oral. Ability to interact with peers, employees, customers and external agencies. Ability to work to tight deadlines and under pressureAmbitious, Focused, authoritativeFlexible approach- ability to recognize need for pragmatism in relevant contextDemonstrate a high degree of integrity and commitmentWilling to travel occasionally, potentially worldwide Ability to generate excitement and enthusiasm to achieve the visions and company strategy http://www.polytec.co.uk/jobs/quality_health_safety_and_environmental_officer_23010.html Fri, 23 Jul 2010 10:01:06 GMT Your role will be to provide maritime focussed training to customers worldwide. The applicant will need good fundamental radar knowledge in both operational and operational terms. Good presentation skills, an outgoing personality and the ability to travel worldwide for periods of time are also required.Employed within a full EW Specialist role acting as the Radar ESM Specialist in all matters pertaining to Radar ESM Electronic Warfare. You will also be the main focus for all UKTI, DDefSy, Central Government and oversee and advise on all external 3rd Parties specialist software provision agreements pertaining to RESM.You must be able to work for long periods, unsupervised and must be able to make informed decisions on a case by case basis and be completely trustworthy in all aspects of the tasks at hand.You will become a member of a close knit team and at times be required to operate outside your comfort zone and be able to show flair and imagination but above all – flexibility towards achieving the aims and goals for our client. You will be involved in all city activities and will act as the RESM PoC for any high level discussions and all high level future development discussions. You will report for MSc purposes to the MSc Coordinator for all such matters.You will be required to enhance current EW and RESM focussed course material, create new material for EW as well as hands on delivery role within the EWSOC and Radar ESM sphere of EW.SKILL AREA MANDATORY SKILL REQUIREMENTS DESIRABLE SKILL REQUIREMENTSA good overall understanding of EW across all aspects of the Maritime and Land environmentsStrong operational Navel Radar (ESM) experience and a successful military career a necessityWell organised, realistic and reliableAssertive and dynamic Appreciation of the Air EW environmentRoyal Navy Communications Technician / EW Staff OfficerGCHQ / NSA knowledge of operations Exposure of EW training simulations including software such as EWSSELINT Analysis Tools experienceRESM/EW Database experiencePersonal Qualities Effectiveness both as a leader or team memberShares information and knowledge with colleaguesExcellent communication skills, both written and oralHigh degree of self-motivation, honesty, integrity and trustworthinessOrganisationally aligned, assertive and dynamic “team player”Success oriented and focused to delivering services to end customersHighly client focused with an attention on qualitySpecific Skills In depth knowledge of ELINT analysisDetailed understanding and experience of RESM Focussed Operations Knowledge of complex signals collection and analysis an advantageMarkets - Commercially aware and sales mindedKnowledge of the UK MoD Procurement procedures (DEandA / IPTs etc)Knowledge of the Royal Navy and Tri Service Training Establishments (HMS Collingwood and JSSU Chicksands) Other Successful and demonstrable full military EW career experience mandatoryGood presentation skills Experience in EW training provision designEnergetic and willing to be part of a flexible specialist team.OTHER INFORMATIONRequired start date: ASAP Start Date:Salary range: up to £40K depending on experience http://www.polytec.co.uk/jobs/consultant_radar_trainer_23004.html Wed, 21 Jul 2010 17:01:07 GMT Your role will be to take a lead role in supporting the UK sales and customer support operation from the office. The main aspect of the Internal Customer Support role is to provide responsive support to customers, prospects, distributors and sales team as directed by the Internal Sales Office Manager. This will involve a technical ability to assist with sales and product enquiries after full training.The role will require direct responsibility for the customer satisfaction program, detailed reporting capabilities in excel, basic technical understanding of product range to assist with quotations and sales enquiries. The person will work as part of the internal sales team, involving, Sales Order Entry, Quotations, Customer Satisfaction follow up. You will also have to undertake general administration tasks and requests for quotation from the sales team and customers (mostly in the UK).DIMENSIONSTechnical Customer Support Provide sales and technical support to customers/distributors via email fax and phoneThe role will require the ability to multitask a variety of roles from sales administration support to technical support advice.Be in contact with distributors on a regular basis for sales support.Support customers on a daily basis, ability to understand customer product requirements from order to delivery of both products and services.Able to generate quotations for products or services, qualify sales enquiries and pass onto external sales team. Ability to learn the product range in order to provide low level technical product support i.e. Provide relevant datasheets/manuals/documents as requested.A background in an Instrumentation company with an understanding of manufacturing of electronic/mechanical equipment is required. Customer Satisfaction ProgramResponsibility for assisting the Internal Sales Office Manager to review and update the customer satisfaction program within the UK to ensure we respond to positive feedback and continue to provide the high level of support. Direct customer follow up of UK customers via phone, International via email and also Service customers regarding the service packages we supply.Logging of Customer issues and customer feedback.Reporting CapabilitiesRequired to give detailed analysis reports / graphs, therefore advanced excel skills required.Reporting of the customer scheduled orders and reporting analysis of customer satisfaction program.You will be responsible for reporting of sales booking figures and exporting / importing of data from PC database systems. Database Updates:Contact data, application data, quotations, and sales orders onto SOP and GOLDMINE databases.You will be responsible for generating quotations for products and services as requested by sales team, UK customers and export customers (under supervision of Internal Sales Manager).Sale Order Processing:You will be responsible for accurate Sale Order Processing. Main point of contact relating to sales orders, via fax, email and telephone. To respond to these calls quickly, courteously and efficiently by qualifying their requests and either fulfilling their requests or ensuring the appropriate person contacts them. E.g. passing onto sales engineers, Internal Sales Office Manager, service department etc.Responding to request for expected deliveries times for products. Inform customers of revised deliveries.SKILLS AND EXPERIENCEYou will have Knowledge of environmental instrumentation, field instrumentation or measurement equipment sales and support.Ideally you will have a technical customer support background working in a busy office.Ability to prioritize work and keen to proactively develop the role to support the Internal Sales Office Manager, the person should be confident and a decision maker.The candidate should have excellent PC skills especially Word, excel and data base experience.Polite, receptive to customer issues, inquisitive, confident, and be a team player.Attention to detail with a methodical approach is a must.You will have excellent telephone skills. QUALIFICATIONSQualified to A level standard / A technical qualification and/or background in a related engineering discipline would be beneficial. Physics/Technology would be ideal. http://www.polytec.co.uk/jobs/internal_sales_support_engineer_23003.html Wed, 21 Jul 2010 10:01:07 GMT This is a career opportunity in a rapidly expanding business for a sales and marketing professional with experience in the photonics industry. The position reports directly to the general manager.Main Duties and Responsibilities:- Manage sales and marketing of all products to the UK and Ireland- Develop relationships with existing customers and maximise revenue potential- Identify and approach potential customers and convert enquiries from prospects into sales- Formulate and implement strategic sales and marketing plans for UK manufactured products world-wide- Collaborate with customers and provide market insight into new product development and strategy- Responsible for managing the sales and technical support team - Coordinate trade show representation and set ups- Provide timely and reliable management information Required - A higher education qualification in physics or an engineering discipline- Sales and marketing experience within the photonics industry- Excellent communication skills with the ability to deal with internal and external customers- Computer literacy Desirable - Business qualification or higher degree- Understanding of academic customer base and applications in photonics http://www.polytec.co.uk/jobs/sales_and_marketing_manager_23002.html Tue, 20 Jul 2010 15:01:06 GMT Our client is looking for an accomplished Quality Engineer to grow a strong quality culture in a dynamic global company. The ideal candidate must have good communication skills and a deep understanding of quality and how it pertains to the photonics and biosciences market segments. Responsibilities:- Manage and mentor a team of production engineers and quality assurance personnel- Interact with RandD team to ensure best practices on introduction of new product into the value stream- Continuously improve products and processes internally as well as evaluating and aiding external vendors- Interface with customers to ensure compliance and resolution of any reported issues- Strong ability to evaluate products and processes with Six Sigma and Lean practices- Analyzes root causes of deficiencies and ensures proper corrective actions are implemented in a timely manner- Participates in cross-functional team efforts to improve products and processes- Administers Corrective/Preventative Action, and Internal Audit Systems- Reviews practices, procedures and processes seeking avenues to improve efficiency and effectiveness and reduce risk to product quality- Leads development, implementation, maintenance and improvement of quality system(s) and processes that ensure that product and process changes are implemented in a correct and timely manner- Identifies and monitors quality metrics and goals to drive quality improvement efforts Critical skills, knowledge and abilities:- Strong knowledge of state-of-the-art quality systems including Six-Sigma- In-depth knowledge of quality metrics, ISO standards, and processes - Strong knowledge of motion control mechanics and familiarity with the associated electronics- Knowledge and understanding of the business processes and how decisions impact customer satisfaction, product quality, and on-time delivery- Ability to lead a team and coordinate resources to meet quality metrics- Ability to effectively communicate with a wide variety of internal and external customers and/or suppliers globally- Ability to read and understand mechanical production drawings- Familiar with general machining practices and methodologies.- Ability to use some or all of the following PC applications: MS Office, Axapta and Solidworks.Qualifications:- 5-10+ years experience in a related industry- BS or MS degree; Materials Science, Mechanical Engineering, or related science degree- Proven track record of successful implementation and maintenance of an ISO system- Six-Sigma Black belt certification http://www.polytec.co.uk/jobs/quality_engineer_23001.html Tue, 20 Jul 2010 15:01:07 GMT Our clients are looking for a senior technical author to join their team.Summary:To write customer facing documentation in the form of printed or electronic media and produce artwork for use on manual covers, CD-ROMS and CD-ROM packaging to the appropriate company guidelines.The main responsibilities of the role will include:• Writing documentation for new products and product updates• Liaising with the various project teams to ensure documentation is correct and fit for purpose• Preparing information packages to be written onto CD’s for customer manuals• Preparing CD and CD packaging material artworks to be used for production• Formatting documents to provide a uniform look and feel• With support from the development team, use and become familiar with the Company products and software applications.Profile:Candidates should have solid experience of technical authoring within a software orientated environment and ideally have a background in engineering with relevant software/programming skills. A goodunderstanding of software use and installation is required along with experience of Framemaker and Webworks, with any additional knowledge of similar software being advantageous. Applicants should be self-motivated and possess good computer literacy skills, including the MS Office applications, whilst have an organised and methodical approach to tasks with the ability to prioritise a variable workload withconflicting demands on time. Attention to detail and good communication skills, both written and verbal are essential and candidates should have the ability to liaise, extract and collate relevant information fromproject teams and translate this engineering text into high-quality customer facing documentation. http://www.polytec.co.uk/jobs/senior_technical_author_22988.html Thu, 15 Jul 2010 11:01:07 GMT Our client is seeking to recruit a Field Engineer to join their team. The role is a combination of system installation, commissioning and customer support, for both customer and our client’s operated networks together with operations and support of their own hosted networks. It will be both field and office based. There may also be opportunities to assist the development team with system test.The role will be broad and will need someone who is prepared to get involved in a wide range of different engineering disciplines from radio system deployment to database and web software, and from practical hands on engineering in the field to providing customers with training and support or defining and writing operations documentation. It will involve some weekend 'on-call' support.You are likely to have all, or at least many, of the following skills and experience:• An engineering degree• Experience of design, management or test of large IT systems• Experience of design or deployment of communication infrastructure• Customer support of IT or communications systems Specific technical experience of the following area will be considered an advantage:• Linux network management• Database and web based systems (we use Firebird and apache)• Radio systems design, planning or deploymentYou will be:• An enthusiastic team player, but be able to work independently• Prepared to do what is required in a small start up company environment • Be prepared to learn new skills as necessary• Have good communications skills, and be prepared to work in customer facing roles• Have good organisation skills The job will involve visits to customer sites and may include international travel. http://www.polytec.co.uk/jobs/field_and_operations_engineer_22987.html Wed, 14 Jul 2010 16:01:06 GMT Your role will be to produce shipping documentation for outgoing products to International customers. The role will ensure that the paperwork is appropriate for the destination country and ensure that our client is up to date with all current and new legislation. In addition the booking of transport for collection, tracking of goods and advising customers of shipment details are a key part of this role. Measure of Success: Raising of delivery notes and shipping paperwork in line with destination country requirements. No shipping or customs delays can occur due to our client’s conforming to shipping requirements. You will deal with any shipment related issues, with courier, our client’s offices or local custom offices. Timely resolution, ensuring all parties kept up to date and informed. Ensure corrective actions are both implemented and documented. You will maintain subscriptions with appropriate information sources to ensure that current and new legislation is available to our client. Ensure knowledge of shipping legislation is both current and in depth and shared within the company as appropriate. Achieve zero non-conformance on shipping and customs issues. You will be required to organise the booking of couriers and transportation in line with shipping requirements and customer expectations and ensure appropriate transportation and on time pick up of goods.Key Internal Relationships: Sales Coordinator, Goods in / Despatch and the Sales Offices.Key Challenges: Ensure our client is current and conforms to latest Shipping legislation. Accuracy and completeness of paperwork are essential. Strive for zero non conformances. Timely resolution of issues and corrective action implementation is required.Person Specification: Detailed, accurate, questioning, tenacious, demonstrates ownership, works on own initiative, improvement focussed, understands and sets own priorities, excellent communication skills.Qualifications and experience A proven record in similar role, with a high level of knowledge in all aspects of shipping, customs and related legislation. Ideally working towards or have a professional qualification in this area. http://www.polytec.co.uk/jobs/shipping_clerk_22967.html Tue, 06 Jul 2010 16:01:06 GMT Our client is seeking an experienced service engineer with experience in analytical instrumentation (Gas chromatography, HPLC etc). The role will be onsite and also out on field visits aswell, supporting the Customer Support Manager. When not in-house, the role will travel into Europe and ROW excluding the Amercias. This will be around 30% of the time. http://www.polytec.co.uk/jobs/service_engineer_22964.html Mon, 05 Jul 2010 17:01:06 GMT Our client is seeking a Senior Customer Support Engineer, reporting to the Senior Engineer Manager, to provide specialist customer support to the field base of high end machines worldwide.Principal Responsibilities: 1. To deliver effective on-site specialist technical support of clients products in the field service2. To carry out routine maintenance and upgrades of client’s products3. To install products and where required deliver customer training and machine minding4. To carry out machine audits and prepare reports on findings5. To carry out site-surveys and prepare reports on information gained6. To offer show support of products where necessary7. To report machine issues and newly encountered problems to the Technical Liaison Engineer as they ariseContact with others:1. Customers, Partners and Distributors2. Customer Support Team3. RandD and Production StaffKnowledge and Experience:1. Substantial experience in a field service engineering role in an international business2. HND/First Degree level or equivalent in Electronics/Electrical/Controls engineering3. IT skills – Microsoft Office suite, Lotus NotesCompetencies: 1.1 Deciding and Initiating Action2.1 Working with People3.1 Relating and Networking4.2 Applying Expertise and Technology5.1 Learning and Researching6.2 Delivering Results and Meeting Customer Expectations 6.3 Following instructions and procedures7.2 Coping with Pressures and Setbacks8.1 Achieving Personal Work Goals and Objectives http://www.polytec.co.uk/jobs/senior_customer_support_engineer_22962.html Fri, 02 Jul 2010 12:01:07 GMT Our client is seeking a Mechanical Assembly Technician to join the team on a permanent basis.The function of the role is to provide a flexible approach to Production support with focus on Assembly, Test and Despatch Areas.Key Responsibilities:• Electro/Mechanical assembly• Providing feedback to improve quality and product build• Ensure the preparation shelf is fully stocked and maintained• Provide assistance in the packing and despatch of instruments• Provide assistance to the Test DepartmentSkills and Experience • Electro/Mechanical assembly experience and the reading of mechanical drawings advantageous• Computer literate with knowledge of Word/Excel/Outlook• Electronics background useful but not essential• Previous exposure to production/test environment would be helpful Terms and Benefits • Probationary period of 3 months• Permanent position following satisfactory completion of trial period• BUPA and PHI available• Contributory private pension scheme availablePersonal attributes:• Takes responsibility for completion of tasks with attention to detail• Flexibility in approach to tasks (beneficial in helping across departments in the Production Area)• Positive and enthusiastic• Helpful and willing• Inquisitive• Reliable http://www.polytec.co.uk/jobs/mechanical_assembly_technician_22960.html Fri, 02 Jul 2010 10:01:07 GMT Tasked with supporting the driving of sales amongst our clients existing and new customer base, you will support Account Managers through lead generation, by prospecting, networking and the qualification of marketing leads over the telephone. With excellent communication skills you are fluent in French or German, as well as English and a pro-active team player who is motivated by achieving and exceeding sales quota and targets. Working with the Marketing department you will identify opportunities from marketing campaigns such as webinars and conferences and will be responsible for telephone canvassing to ensure maximum attendance at events including seminars and User Group Meetings throughout Europe.With prior sales experience in enterprise IT solutions or complex scientific/technical products you can quickly absorb product and technical knowledge and articulate this well to others over the telephone. Your outstanding interpersonal skills enable you to build and develop strong professional relationships with customers and colleagues and through listening and understanding customer needs you can quickly identify and qualify leads.An ideal opportunity for an experienced Internal Sales Manager or Account Manager who is looking to reduce their hours and/or requirement to travel, applications will be considered from candidates who wish to work in the region of 24 – 30 hours per week at either a UK home office or our clients Cambridge office. http://www.polytec.co.uk/jobs/internal_sales_representative_part_time_22934.html Tue, 22 Jun 2010 15:01:07 GMT Our clients are looking to recruit an international business development manager. You will work primarily with Distributors, Customer Services and Internal Sales, Customers, Marketing Communications team and the Development Engineering team and be responsible for meeting specified Distributor Sales Targets in the Export Markets.JOB PURPOSEInitial focus will be on establishing new distribution network(s) for “a new” product range across Europe and the rest of the World (excluding USA). Thereafter, to achieve the agreed sales revenue targets and margins in the allocated territories by recruiting, training, motivating and managing the new and existing distributors. The role will also require market development, working with customers and end-users to identify and develop product and technology opportunities. To pro-actively manage the DAQ product Roadmap and act as the Product Manager for these products.MAIN DUTIES and OUTCOMES:Distributor Management (circa 75% of available time)- Identify, recruit, train, drive and support distributors who are capable of achieving their business objectives and agreed income targets for the allocated territories for the data logging product ranges. Maximise the company’s gross profit margin by controlling discounts within agreed limits.- Be the principal point of contact for technical and commercial enquiries from allocated distributors and end customers. Maintain regular contact with the distributors via visits, phone, e-mail and potentially via internet-based Skype. Provide distributors and end customers with a prompt and effective telephone or written response to their enquiries.- Implement the agreed systems for monitoring the activity and performance of distributors.- Visit the export territories on a regular basis for the purpose of evaluation of distributors/agents; and ensuring that they are motivated to sell our products and receive all necessary training/information/technical support. If a distributor/agent does not perform satisfactorily, a suitable alternative will be located, appointed, targeted and supported.- Effectively and efficiently position and implement the company’s pricing, distribution and product strategies with distributors.- Support the distributors with regards to marketing activities and promotions of our products including exhibition attendance, sponsorship and marketing materials.- Provide monthly reports on distributor activity and sales, to include timely forecasts.- Contribute to the annual and quarterly export sales revenue budget, promotional budget and travel budget for allocated territoriesProduct Management (circa 25% of available time)- Be responsible for the product management of their product range, managing these products through the product lifecycle. This will include gathering and prioritising customer requirements, contributing to the definition of products, and implementing and owning the product roadmap.- Work closely with the Development Department to ensure customer demand is met with product design and that profit is achieved as a result.- Agree an integrated marketing communications strategy with Marketing and ensure successful campaign implementation.- Provide market feedback on competitor activity and current and future customer requirements.- Proactively communicate with senior management on the business and technical performance of the products.KNOWLEDGE, SKILL AND EXPERIENCE REQUIREMENTSEducation: Degree or equivalent in an engineering or scientific disciplineExperience: Commercial experience in a scientific or technical instrumentation business, supporting distributors/suppliers (preferably International) and providing demos and training, and attending exhibitions. Professional selling skills and ability to demonstrate consistent success in the contribution to, or direct achievement of, sales targets. A track record in defining and launching successful new products.Knowledge: All elements of “selling” via distributors including a good understanding of the practices, codes, cultures and terms of international business. Knowledge of process and / or testing instrumentation or monitoring and medical instrumentation and the technologies that underpin them is important, as well as awareness of developing technologies. Experience of using computerised CRM systems and commercial systems.Skills: Communication skills (oral, written and listening of equal importance), negotiation skills, ability to present, demonstrate, instruct and train others. The ability to influence cross-functional teams without formal authority would be an advantage. Administration skills and the ability to prioritise workload and potentially conflicting demands. PC Literacy (Microsoft Office). Valid Driving Licence and valid passport required.Personal Qualities: Proactive, confident, tenacious and enthusiastic. http://www.polytec.co.uk/jobs/international_business_development_manager_22933.html Tue, 22 Jun 2010 12:01:07 GMT Our client is looking to recruit a Lead Automation Engineer on a permanent basis. You will be responsible for supporting and developing elements of the Manufacturing Automation systems in use at our client’s site in line with current best practice. Provision of control and instrumentation expertise in support of projects on the site Role Dimensions:• Reports to the Principal Automation Engineer• Member of Operations Automation Team (4 staff team)• To work at all times in line with current EHS legislation and our client’s own policies and procedures to maintain own, team and public safety.• To support the manufacturing automation systems to ensure reliability and robustness of operation and to identify, develop and implement automation changes to support Manufacturing• Will be part of a cross functional team to execute automation/IT based capital projects.• Required to liaise with Maintenance, Production, Capital Projects and scientific personnel.Key Responsibilities:• Work within standards and operational policies/procedures for the Automation group/systems on site • Develop Automation policies and Standard Operating Procedures as required • Ensure all work executed is carried out in compliance with current legislation and policy • Support the existing Automation systems to ensure that production targets (volumes, compliance, OEE etc) are met • Identify, develop and implement approved automation changes to support Manufacturing operations • Support the implementation of the site Automation Strategy • Keep up to date on current trends and technologies and ensure the appropriate solutions are utilised to maximise business benefits • Participate in various Automation capital projects (in line with the Automation Strategy) to deliver on plan and budgetScope/ImpactWork is not supervised directly but reviewed against agreed plans and results. Once aim is established you will proceed under your own direction. This plays a key or lead role in project teams.Recognised as a key technical resource within own function and sometimes outside. Will run several smaller projects or take part in larger ones. Effective input will result in their segment of a project being delivered on time and to cost. RelationshipsThis role will chiefly support the MTS, Manufacturing, Capital Projects, Maintenance and IT groups on site. The role holder will be able to:• Communicate clearly, interpreting and explaining complex technical material / subjects to non-technical or non-expert audiences. • Adopt a highly supportive and flexible approach to meet the needs to a variety of tasks, skill levels and backgrounds of the individuals with whom s/he will interact. • Act as a role model to others• Must have:• Automation/Process Engineering qualification (Degree/HNC) or equivalent• A demonstrable track record of delivering excellent results and projects in the Pharmaceutical Industry or similar heavily regulated manufacturing environment.• Experience of design, installation and project management of Automation systems (PLC, SCADA, DCS etc).• Experience of operation and support of installed Automation Systems (PLC, SCADA, DCS etc).• Working knowledge of cGMP and GAMP.• Experience of Rockwell/Allen Bradley FactoryTalk and ControlLogix/CompactLogix PLCs• Field Instrumentation experience (configuring, troubleshooting, etc)• Electrical drive experience (e.g. setting up of VSD's)• Instrumentation, Electrical or electronic apprenticeship• Hazardous area equipment experience - selection, maintenance Desirable: • Working knowledge of Annex 11 and 21 CFR pt11• Working knowledge of general laboratory equipment and systems• Working knowledge of Pilot Plant equipment and operations Key Competencies • Communicating - Able to demonstrate the ability to communicate clearly and confidently at all levels, standing up for own viewpoint in a way that is acceptable to those they work with.• Team player - Fits in with the team, develops effective and supportive relationships with colleagues by showing them consideration and creating a sense of team spirit.• Problem solving - Uses logic and methods to solve problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. http://www.polytec.co.uk/jobs/lead_automation_engineer_22931.html Mon, 21 Jun 2010 15:01:07 GMT Our client is seeking to recruit a Computer Systems Validation Engineer, Automation on a permanent basis. You will be responsible for supporting and developing the validated state of the Automation systems in use at our client’s site in line with current best practice. Provision of Computer System Validation expertise in support of existing system and new projects on site will be required. Role Dimensions• Reports to the Principal Automation Engineer• Member of Automation Team (4 to 5 member staff team)• To work at all times in line with current EHS legislation and our client’s own policies and procedures to maintain own, team and public safety• To support the manufacturing automation systems to ensure reliability and robustness of operation and to identify, develop and implement automation changes to support Manufacturing• Will be part of a cross functional team to support automation/IT based capital projects• Support internal and external Quality Audits Key Responsibilities• Work within and develop standards and operational policies/procedures for the Automation group/systems on site• Contribute to Automation policies and Standard Operating Procedures as required• Produce validation documents to support Automation activities• Ensure all automation work executed is carried out in compliance with current legislation and policy• Identify, develop and implement approved automation changes to support Manufacturing operations• Keep up to date on cGMP trends and practices to ensure that appropriate solutions are utilised to maximise business benefits• Participate in various Automation capital projects (in line with the Automation Strategy) to deliver on plan and budgetRelationshipsThis role will chiefly support the QA and Validation departments and work with MTS, Manufacturing, Capital Projects, Maintenance and IT groups on site. The role holder will be able to:• Understand automation validation, technology and issues.• Communicate clearly, interpreting and explaining complex technical material / subjects to non-technical or non-expert audiences.• Adopt a highly supportive and flexible approach to meet the needs to a variety of tasks, skill levels and backgrounds of the individuals with whom s/he will interact. Scope and ImpactYou will participate in activities that will have a positive impact on achieving team, departmental and organisational goals. Appropriate completion of projects will result in effective and safe achievement of business goals and ideas for improvement should result in savings for the organisation.You must have:• Automation / IT / Process Engineering qualification (Degree/HNC).• Experience in the Pharmaceutical Industry or similar heavily regulated manufacturing environment.• Previous experience in a similar role.• Working knowledge of cGMP, Annex 11, 21 CFR pt 11 and GAMP 5.• Experience of design, installation and support of Automation systems - PLC, SCADA and DCS.• Project and system operation experience. http://www.polytec.co.uk/jobs/computer_systems_validation_engineer_-_automation_22930.html Mon, 21 Jun 2010 15:01:08 GMT Our clients are looking for a field service engineer with an electronics background and preferably some knowledge of vacuum techniques. You should be prepared to travel throughout the world, working on a wide variety of equipment (you can be away for up to three weeks at a time.) It would be beneficial, but not essential, if applicants have experience of working within the semiconductor or electronics industries. A company car will be provided, and all expenses, but no extra payment is given in lieu of out of hours/abroad working. http://www.polytec.co.uk/jobs/field_service_engineer_technician_22913.html Tue, 15 Jun 2010 11:01:07 GMT The role will be working in the operations department and the client is seeking applicants with experience of delivering maximum product availability, while maintaining cost effectiveness in the supply chain. You will negotiate contracts, review supplier agreements, source new partners and ensure best value. You will be responsible for supplier quality management by developing a vendor rating system, making improvements to poor performing suppliers and the new supplier/ new product approval process. You will have a strong Quality/Sourcing Engineering background with over 7 years experience (in sourcing and within a technical industry), good communication skills, SAP/MRP etc. Qualifications and Functional Experience required:HND or equivalent in technical discipline.A minimum of 5 years demonstrable functional sourcing experience with extensive supplier quality in a technical, medium/high production environment.Desirable skills and experience: BSc/ BEng level qualification, Professional qualification such as CIPS etc. Experience of integrated systems (mechanical, electrical, electronic).Food Industry Experience.Skills, Knowledge, Experience required:Track record of driving change management initiatives and driving quality culture creation. Proven Self Starter able to counter resistance and deliver. Able to work independently, with own team and as a member of business management team. IT literate with experience of standard MS Office tools.Desirable: Experience with inspection systems (X-Ray a bonus)ISO9002/ISO9001 accreditation delivery.HACCP/GMP/Pharma Industry accreditation experience. http://www.polytec.co.uk/jobs/sourcing_supplier_quality_lead_22874.html Fri, 23 Jul 2010 16:01:15 GMT Our client is seeking a Quality Assurance Administrator to assist in the maintenance and development of the Quality Management System, currently compliant with ISO9001:2008 and ISO 13485:2003. This role will be office based working in conjunction with existing personnel to enhance the current quality assurance function. The role will consist of but not be limited to:-• Creation of technical documents and SOPs• Administration of technical files• Maintenance of the supplier database• Customer and supplier liaison as applicable The ideal candidate will have the following key skills: • Good written and spoken English• Good attention to detail• Experience of working within a Quality regulated environment e.g. ISO9001:2008 • Methodical approach to work with an ability to prioritise workload • Ability to work with minimal supervision• Ability to communicate within all levels of the organisationThe role would be suited to someone who has experience of operating quality management systems and ideally with some experience of ISO13485:2003Salary offered could be anything from £15,000 - £28,000 dependent upon experience. http://www.polytec.co.uk/jobs/assistant_quality_administrator_22834.html Tue, 11 May 2010 12:01:06 GMT Our client is a world leading network independent supplier of radio systems and they have a vacancy for Head of System Quality and Test. Reporting to the Development Director, this important new role will bring together, enhance, and extend existing quality control functions and to continuously improve product quality by broadening, intensifying and deepening the degree of automation. A major focus will be to drive root-cause-analysis efforts and employ rigorous analysis of existing development, manufacturing and repair data to identify and drive cost-effective improvements. Description of Job: The role is tasked with the creation and line-management of the System Quality and Test function as a centre-of-excellence within their Development organisation. The main responsibilities and tasks are:• Re-organisation and effective management of existing multi-disciplinary test teams • Systematising collection and analysis of quality control data across Development • Scaling-up automated software, mechanical and audio testing in Development• Structuring and coordinating our client’s trials of new products and customer field trials to ensure timely feedback into product Development• Creation of new quality controls: • Fit-for-purpose testing — based on end-user use-cases • Accelerated life and stress testing• Driving root-cause analyses of defects found during Development, Manufacturing, supply-chain and Customer testingTechnical skills and experience:Essential — Candidates for this role should have experience and proven knowledge of some or all of the following:• Automation of manual software testing – tools, system and scripting methodologies • Configuration management of hardware and software designs • Electrical and mechanical certification regimes • Conformance testing in wireless telecommunications (PMR, GSM, GPRS, 3G, LTE etc.)• Automated mechanical testing• Test database integration and management• Developing and managing systems and processes to implement the aboveDesirable -The following skills, knowledge or experience would be beneficial for this role:Firm understanding of electronic, RF, mechanical, digital and software testing and quality controls1. EMC2. Vibration and shock3. IP ratings and testing • Audio testing – manual and automated • Formal qualifications in quality assurance and quality control • Understanding and appreciation of development processes • Knowledge of intrinsically-safe requirements and conformance • Ability to think at a system level – to understand products and features as a part of a larger whole • Knowledge of the RandTTE Directive and general legal requirements for CE markingPersonal attributes:Essential — • Proven leadership, team coordination and reporting skills• Good analysis, numerical, written and verbal communications skills• Line management experience of teams of >20-30• Data-driven decision maker with experience of implementing strategic change• Able to act as a overall quality gatekeeper whilst remaining pragmatic to business needs• Ability to consider issues from customer and product user perspectives• Tenacity and an ability to probe issues and understand their root causes• Ability to work to a high level of quality and detail, having understood the “big picture”• Ability to drive the technical issues on a project forward in a time-efficient mannerDesirable – • Passionate about test and uncovering defects as early in the development process as possible• Ability to deal with external test houses, certification bodies and security regimes• Flexible approach to working in a transient, project-based environment• Can do attitude, robust and able to cope with broad based and demanding brief• Organised and structured way of working http://www.polytec.co.uk/jobs/head_of_system_quality_and_test_22770.html Thu, 10 Jun 2010 21:01:10 GMT Main purpose of the jobYou will work with the Commercial Director for the company’s Transport Campaign. Your responsibilities will include supporting the strategic direction of the business, delivering significant personal sales, and carrying out marketing and client management activities, leading to continued growth of this major sector of our business.Specific responsibilitiesYou will be responsible for supporting all aspects of Business Development for the Transport business. You will:- Identify new business opportunities within the transport sector that are potential clients- Develop strong commercial relationships with senior executives in potential client companies or their contractors- Use strategic and conceptual selling techniques to access key clients and markets- Personally close substantial sales- Contribute to marketing, advertising and promotion events- Work with and guide our technical teams in Cambridge UK to help them deliver projects that meet the client’s needs- Feedback market and customer information to the technical teams to support product and service development- Interact with teams across the broad technical base of the company, which includes: Sensors and analytics Wired and wireless communications Electronics and Software Business Change and Innovation- You will also use your strong commercial and technical skills to make a significant contribution to the overall direction of development projects, often working on more than one concurrently. Whilst this position is based in Cambridge, UK, there will be some travel required (typically up to 50% of time)Minimum requirementsTo meet the demanding requirements of this role you will be able to provide the following:- Significant commercial and contractual experience in one or more of the following areas; Transport industry or sales experience with a design and development services company- Proven ability to personally close substantial sales- Practitioner of strategic conceptual selling methodologies, e.g. Miller Heiman- Proven success in developing substantial business contracts in addition to having influential connections within key Transport organisations- Experience of Integrated Traffic Systems (ITS) within the UK and/or Europe- Excellent interpersonal, communication and presentation skills- Bachelor’s degree in a relevant technical discipline e.g. engineering, mathematics or physical sciences - It would be a distinct advantage if you have experience of working for a technical consultancy company http://www.polytec.co.uk/jobs/business_development_manager-_transport_industry_22670.html Tue, 23 Mar 2010 10:01:07 GMT Clinical Diagnostics and Instrumentation- Business Development ManagerMain purpose of the jobYou will work with the Head of Business Development for the Medical Diagnostics and Instrumentation business. Your responsibility will be to support the strategy for the business and execute significant personal sales, marketing and client management activities that result in continued growth of this major sector of our clients' business. Specific responsibilities You will be responsible for supporting all aspects of Business Development for our Medical Diagnostics and Instrumentation business. You will: - Identify companies that are potential clients.- Develop strong commercial relationships with senior executives in potential client companies - Personally close substantial sales - Work with and guide the technical teams in Cambridge UK and business development and technical teams in Boston USA to maximize sales conversion - Feedback market information to the technical teams to support product and service development - Interact with teams across the broad technical base of the company which includes: Mechanical engineering Product design Electronics Software Regulatory affairs Manufacturing technology Process automation Life sciences - You will also use your strong commercial and technical skills to make a significant contribution to the overall direction of development projects, often working on more than one concurrently. Whilst this position is based in Cambridge, UK, there will be some international travel required (typically up to 25% of time) Minimum requirementsTo meet the demanding requirements of this role you will be able to provide the following:- Proven success in developing business in the Clinical Diagnostics and Instrumentation or broader Medical Products sector with substantial contract values - Excellent interpersonal, communication and presentation skills - Significant commercial experience in medical product development, sales experience with a design and development services company or sales experience with a medical products company - Bachelor's degree in a relevant engineering discipline or in the physical sciences http://www.polytec.co.uk/jobs/clinical_diagnostics_instrumentation-_bus_devt_mgr_21456.html Mon, 05 Jan 2009 16:01:05 GMT