View 15 Quality, Purchasing, Sales & Support Engineering jobs on the Polytec Personnel website en-gb Copyright: (C) Polytec Personnel 180 Our client is looking for a Technical Administrator.Specific tasks:- Load purchase orders onto IFS- Send order confirmations- Maintain delivery dates on IFS and keep them in step with the production schedule- Communicate any changes to orders- Create and maintain the production schedule- Despatch and invoice orders- Close orders when complete- Close Build packs- File completed build packs- Maintain achieve registerTo be successful you need to have previous experience from a similar role, ideally within an engineering environment. http://www.polytec.co.uk/jobs/technical_administrator_22639.html Mon, 08 Mar 2010 15:01:14 GMT Reporting to the Sales and Marketing Manager, this is a career opportunity in a rapidly expanding business for a technically minded individual who is keen to pursue a career in the Photonics industry. The primary responsibility of the role is to provide technical support to customers internally and externally.Duties and Responsibilities:- Working closely with Engineering and Technical Support, providing front-line contact with UK customers in Academic, Government and Commercial sectors. Principal channels of communication with customers to begin with will be by telephone and email.- Providing back-up support to other sites regarding products manufactured in the UK- Contribute towards generating sales leads and involvement in all parts of the sales process- Assist with the development of products by testing and reporting performance and non conformanceRequired Knowledge and Skills:- Ideally a higher education qualification in physics or an engineering discipline. - Experience with optical fibre, optics, electronics/lasers would be beneficial- Excellent communication, attention to detail and follow-up skills required- Computer literacy http://www.polytec.co.uk/jobs/technical_support_engineer_22612.html Thu, 25 Feb 2010 12:01:07 GMT Reporting to the CEO the key job responsibilities will include: •Implementation and maintenance of ISO9001 compliant Quality Management System (QMS) and internal audit system.•Responsibility for generating reports and reviews of the company’s Quality performance, cost of ‘Quality’ and driving our client’s overall quality performance to agreed goals with senior management team.•Control and issue of QMS documentation including writing and updating Quality Procedures•Control of RMA system, processing of customer complaints and providing timely reports of findings concluding with the implementation of effective corrective actions•Corrective action implementation and management of the effectiveness of corrective action process•Assisting with the generation of process instructions in conjunction with manufacturing management•Management of Engineering Request (ER) system for EQAPs and process instructions, process change controls, collaborating with development engineering team.•Management of Maintenance and Calibration system for tools and equipment•Collection analysis and reporting of scrap, including management of Quarantined material•Managing incoming inspection of goods and assisting Procurement in managing overall Vendor quality performance•Managing sample inspection of finished goods as required and preparation of certificates of conformity for finished goods•Preparation of RoHS and all other compliance certificates for our client’s manufactured products•Assisting with Customer audits and Vendor audits.Qualifications and experience required:Candidates with an Honours Degree in a Science or Engineering discipline, ideally with experience and a proven track record with progressive Quality Management techniques in a higher technology manufacturing environment would be well suited. Candidates should possess excellent verbal, written communication and sound management skills. They should be used to a ‘hands – on’ pragmatic approach with an excellent attention to detail and the ability to manage in a small company dynamic manufacturing environment - A strong team player yet capable of independent and creative thinking. Some understanding of the basic principles of fibre optics and or optoelectronics would also be desirable. Ideal candidates will be hardworking, flexible, enthusiastic and able to provide a strong contribution to the company’s future growth.Salary and Benefits A competitive salary will be offered based on experience http://www.polytec.co.uk/jobs/quality_manager_22591.html Thu, 18 Feb 2010 11:01:06 GMT Our client is looking for a team leader in the manufacturing area. You will be responsible for day to day managing cell(s), and continuous improvement through Kaizen activities and associate development, whilst also being responsible for Quality, Delivery, Inventory and productivity of the cell. You will manage a team of associates and a buyer/planner. You will be responsible for the daily management process (daily reviews and follow up on actions). Heijunka/Play Scheduling, Kaizen planning and leadership. Development and motivation of the team and capacity management (holiday, sickness etc.).Other key areas will be to devise a robust 90 day rolling improvement plan (Kaizen plan), learn, apply/master lean manufacturing tools, to train and rotate workforce to ensure coverage and associate development.For this role, you must have some experience in team leadership within a manufacturing/production environment, and ideally you should have experience in Lean Manufacturing techniques. http://www.polytec.co.uk/jobs/team_leader_manufacturing_22586.html Wed, 24 Feb 2010 13:01:10 GMT The client is seeking a Production and Planning Assistant the main responsibilities will be the purchasing raw materials and components for production, engineering and office. Stock control and administration. Production planning administration and reports.Purchasing:1. Maintain material masters for raw materials.2. Maintain adequate stock levels of materials to meet production requirements and agreed safety stock levels. 3. To ensure that approved suppliers are used in purchasing materials, liaising with the QA department in assessing the suppliers’ capability and suitability.4. To establish and agree schedules of material requirements with suppliers and to negotiate prices where appropriate.5. To source new materials and items in co-operation with the RandD department and QA, and to obtain and manage quotations.6. To process the MRP list in SAP and to create purchase orders for items which need re-ordering.7. To create manual purchase orders for non-stock consumables, match delivery notes to orders and pass to accounts.8. To monitor suppliers of materials to ensure timely delivery, and to resolve any problems that arise.9. To maintain the Key Performance Indicators (KPI) system for supplier evaluation.10. To oversee and process departmental stock checks and ensure that SAP is updated with accurate information.11. To produce stock reports for consignment stock suppliers.12. To provide departmental cover for the PIF and DCN processes.13. To provide departmental cover in the event of absences or holidays.Production Planning:14. To produce production paperwork from the planning schedule, assign batch numbers and attach the correct production drawings and any appropriate RandD sheets.15. To produce and maintain Production Planning reports: Standard Hours, Late Lamps and Overdues, WIP Master and Finished Products booked to Stock.16. To archive production orders and rework orders.17. To create and monitor Rework Production Orders. http://www.polytec.co.uk/jobs/production_and_planning_assistant_22585.html Wed, 17 Feb 2010 13:01:16 GMT Our client is seeking a Quality Improvement Leader (Black belt).PURPOSE OF THE JOB:Your role will be to play an integral part in the assessment, development and assurance of our client’s processes to meet the demands of their Customers, Shareholders, Management and Employees, such that Quality of product, and consistency of performance and efficiency of the process to become embedded in the psyche of the organisation.You will monitor product, service and process performance against defined standards and provide an impartial and objective view of any deficiencies or opportunities for improvement.To work with existing teams providing data, analysis and feedback on issues, trends and actions, and ensuring that actions are prioritised and progressed through robust root-cause analysis, corrective and preventative action, to sustainable and cost-effective solutions.To provide a valuable interface with Contract manufacturers, Suppliers, Employees and Customers alike providing timely, accurate and value-added feedback on the status and progress of actions and issues.To lead, by example and instil a customer-focused and quality-driven ethos throughout the organisation.To be an active and highly effective member of the Quality and Process Improvement team. PRINCIPAL ACCOUNTABILITIES:The Quality Improvement Engineer will work closely with the Quality and Process Improvement Manager in the following activities:Quality Assurance• To conduct Product functional audit• To conduct Internal and supplier process audits• To raise, monitor and bring to resolution Corrective and Preventative action• To ensure Root cause analysis has been conducted• Process analysis o Poke yoke o Design of experiments o SPC principles• Analysis and reporting on customer issues outside of the norm• To provide Quality–focused support to Development project reviews and phase-gate sign-off to ensure that all Quality related issues and risk have been adequately addressed, and any residual risk is acceptable and well understood. • To capture and record supplier defect data to enable Suppliers performance to be measured and graded. Reliability Analysis and Improvement• Analysis of returns data o By Terminal o By Accessory o By Customer• Identification of reliability trends and emerging issues• To support Reliability improvement meetings o Returns o Factory Yield o Customer issues / alerts• Analysis of process KPIs o Supplier process control data o CM process capabilityProcess improvement• To support specific process improvement projects• To identify opportunities for improvement• To identify internal and supplier process issues requiring resolution• To lead improvement project teamsKey accountabilities include:• Regular issue of Reliability analysis data• Supplier liaison and quality performance• Auditing o Product o Process o Internal o Supplier• Process improvement projects completed CONTACT WITH OTHERS:• Customers, Contract Manufacturers and Suppliers• Management Team and Directors • Procurement, Logistics, Product Management, Repairs section, Sustaining engineering and Development Teams MAJOR CHALLENGES OF THE ROLE:• To help engender a Quality mindset in a Sales and delivery driven organisation• To balance necessary process and control with bureaucracy and agility.• To help retain focus on supporting and improving established product in an organisation geared towards Development and New product introduction.KPI’s:• Product Quality (field returns/CM RTY/out-of-box audit failures)• Corrective actions raised/closed /time to close• Quality / Yield improvements• Cost of QualityKNOWLEDGE, SKILLS AND EXPERIENCES REQUIRED:• Preferably holds a recognised professional qualification and educated to degree level • Experience in a engineering based Quality role, preferably covering Supplier Quality, Product and process Audit, Process control, and data analysis.• Good software skills in Excel, Access or similar• Extensive experience in a central role in process improvement activities (possibly as a 6 Sigma Black Belt or similar).• A highly motivated individual with strong initiative and drive to achieve.• Articulate and capable communicator with team-working skills • Practical, hands-on style — happy to roll his/her sleeves up and help us achieve.• Knowledge and experience oft best practice in this field looks likeOTHER INFORMATION:• Based at the Cambridge headquarters with some UK and International travel http://www.polytec.co.uk/jobs/quality_improvement_leader_black_belt_22577.html Fri, 12 Feb 2010 17:01:08 GMT Your role will be to provide a technical author function within the Technical Publications Department.Your main duties will include the following:1. The authoring and production of Company Product manuals using Adobe Framemaker in accordance with approved standards and procedures.2. To be responsible for the compilation, assimilation and production of Technical Publication manuals and other deliverables, from engineering drawings/sketches and technical briefs both written and oral. Effective communication of such information to all involved members of the department will be required. 3. To participate in project reviews as appropriate, and provide departmental manager with a summary of such reviews.4. The maintenance of effective communication between Project Leaders/Managers and the department, relating to the type of deliverable specified at the onset and duration of a project, and the maintenance of a diary or other method of recording project events, occurrences and timescales. This information is to be presented at progress planning meetings.5. To assist in the technical evaluation of proposed project requirements and to provide estimations of work content and timescales in support of a Project Leader/Manager. Provision of such information is to be feedback to the departmental manager.6. Ensuring that the required deliverables for all projects are on-time and to the highest quality standards.7. The provision of a list of project requirements to the Technical Illustrator is required, ensuring that timely, accurate and agreed estimation of the workload are given to the Departmental manager, for overall summaries and allocation of department resources.8. Assist in the maintenance of the Framemaker operating system and provide recommendations/suggestions on ways in which the system efficiency can be improved when appropriate. 9. To be responsible for the on-going maintenance and updating of product manuals, in response to Engineering change, product enhancements and customer requirements, as directed. KEY REQUIREMENTSAn Electro/Mechanical engineering background to include Laser technology is required.A proven and recent track record as a Technical Author with a minimum of 5 years experience.Conversant with the New Machinery Directive 2006/42/EC.Computer literacy essential and experienced and fully conversant with Adobe Framemaker.Sound word processing skills are a pre-requisite. (MS Word).Ability to work independently when required and at the same time be a member of a highly motivated team.Added RefinementsA sound understanding of how to portray Graphical User Interface software documentation at User level.A sound working knowledge of Adobe Acrobat software.A sound working knowledge of Webworks (or similar) would be an advantage.A good understanding of current illustrative and reprographic techniques.The ability to work under pressure and still maintain a sense of humour.RELEVANT QUALIFICATIONSIt is preferable that applicants have an HNC in Engineering or equivalent. http://www.polytec.co.uk/jobs/technical_author_22508.html Thu, 28 Jan 2010 13:01:07 GMT Due to our client’s company growth they are now looking to recruit a Development Engineer. Reporting to the Product Development Manager your main role will be to support in the development of new products and processes to meet customer expectations of timescales, cost and reliability.Main activities•Interacting with Sales and Marketing on product definition, specifications and costing•Participating in design activities for new products with design engineers•Defining the BOM for new products and identifying suitable suppliers•Develop new processes and build prototypes•Providing initial product qualification against appropriate standards•Liaising with the Planning department to ensure timely procurement of parts•Development of process /product metrology and inspection techniques for new products in collaboration with manufacturing generate documentation of processes and associated record keeping, including product traceability•Supporting product transfer to production and potential issues while in production•Attend customer and supplier liaison meetings as required•Where appropriate support manufacturing on existing products and processes, includingparticipation in problem solving TaskTeams•Supporting the QA department on RMAs, vendor evaluation and quality reportsQualifications and experienceYou will have a good Honours degree in a Science or Engineering discipline ideally with process or product development experience in a high technology manufacturing environment. Possessing excellent verbal, written communication and influencing skills you will use sound analytical and statistical techniques for data analysis and presentation. You will be hands on with a pragmatic approach and excellent attention to detail, with the ability to manage a number of projects, through effective planning and time management skills. You will be a strong team player yet capable of independent and creative thinking. Some experience of reliability testing and quality control and the understanding of the basic principles of fibre optics would also be desirable. You will be an enthusiastic person with the right attitude to learn and succeed. http://www.polytec.co.uk/jobs/development_engineer_22481.html Tue, 26 Jan 2010 12:01:07 GMT As Head of Customer Support your role will be to champion and further install a customer–focused ethos throughout the organisation, undertaking the day–to-day, strategic and operational management for all post sales support activities.You will develop and implement a focused support strategy that builds upon their existing high levels of customer satisfaction, driving and developing efficiency and effectiveness in all dealings with Customers.You will identify and deliver new revenue earning opportunities with regard to customer support, including training, consultancy, value added services and Repair Centre activities.You will take responsibility for the strategic management of relationships, commercial contracts and technical development of key designated partners and Customer accounts. Main responsibilities and tasks:-• Effectively develop and manage the Company’s Help Desk and all post sales support functions, to support the continued growth and globalisation.• Lead and engender a customer-focused ethos throughout the organisation, whilst maintain a commercial perspective on the costs of service.• Create a motivated, focused team with a real passion to go the extra mile for our client’s customers.• Develop the Repair Centre capability and strategy to provide an internationally competitive and revenue generating service.• Audit existing customer-facing Key Performance Indicators, procedures and processes and implement recommendations for improvement in both the short and medium term, benchmark external players where necessary.• Own and develop the Customer alerts process such that Customer problems are managed, communicated and closed in a timely and professional manner.• Management of relationships, commercial contracts and issue resolution of key designated partners and customer accounts.• Budget responsibility to agree and manage department costs to maximum effect.• Comply with all health and safety and quality requirements to ensure that the Company meets the relevant legislation and adopts best practice.• Provide accurate, informed and regular reports as required• Be accountable for the management of direct and indirect reports; resource planning, performance, training and development to create a stable platform to maximise operational performance and individual effectiveness.Experience and Qualifications• Degree level/Professional Qualification desirable. (Electronics/Engineering beneficial)• Foreign language skills advantageous• Proven experience in management of international, technically -orientated support organisation.• Experience in the wireless communications industry desirable.• Management experience of logistics, purchasing, repairs, project management, pre and post sales support and customer help desk functionsPersonal Attributes (Essential)• Excellent communication and presentation capabilities at all levels• Has a passion for Customer service, whilst having commercial feet firmly on the ground.• Ability to quickly assimilate sufficient appreciation of our customers products and Tetra technology, to support technical, contract and management negotiation.• Extensive people and relationship management skills• ‘Inclusive Management’ style – ability to build motivated teams.• Customer oriented, KPI driven, process oriented• Decision maker, not afraid of accountability, able to act decisively under pressure.• Ability to liaise with a cross functional organisation and leverage resources outside of direct control. • ‘Inclusive Management’ style – ability to build motivated teams.• Customer oriented, KPI driven, process oriented• Decision maker, not afraid of accountability, able to act decisively under pressure.• Ability to liaise with a cross functional organisation and leverage resources outside of direct control. http://www.polytec.co.uk/jobs/head_of_customer_support_22454.html Tue, 12 Jan 2010 11:01:07 GMT Our client is seeking a Customer Support Engineer to join their team.Main Duties:Technical support to Sales teams, including customer visits Customer Problem Resolution Periodic Supervision of the Helpdesk team. Project engineering. Training to both internal and external customers. Technical customer presentations. Customer demonstrations, including management of Demo equipment. Preparation of demo equipment for customer loans. Support for IOP activities. Support for exhibitions. Provide feedback/support to Marketing. Description of Person (Main skills, personal attributes)Technical Skills:TETRA or GSM/3G MPT1327 PMR IP / Data communications GPS Encryption Systems Second language Access Database skills IT Enthusiast Personal Attributes (Essential)Customer (internal and external) focused. Flexible with a 'whatever it takes' attitude. Excellent team worker. Enthusiastic, communicative and an inquisitive individual. Motivated by producing quality work within planned timescales. Ability to identify the root cause of problems and learn from it. The drive to continuously improve. Degree or equivalent qualification. Experience in a similar role. Clean Driving Licence. http://www.polytec.co.uk/jobs/customer_support_engineer_22450.html Tue, 12 Jan 2010 10:01:07 GMT This senior leadership role within the marketing organisation will have global responsibility for driving the success of our client’s Materials Science business through the direct management of the product marketing organisation and by providing matrix leadership across all the functional areas across their Materials Science business matrix including RandD, sales, and services. You will be responsible for leveraging the Materials Science franchise to optimise opportunities in this market for both scientific modelling and simulations products and research informatics platform capabilities. Key responsibilities will include:* Undertake market assessment, segmentation and competitive analysis of Materials Science market in order to produce positioning strategies across our MS product line * Develop detailed understanding of Materials Informatics market opportunities, access current traction within customer accounts for scalability and repeatability to determine the TAM and ROI for the company and make recommendation for future investments * Undertake MS customer base interaction and relationship building to develop a comprehensive understanding of customer needs and expectations and contribute mighty to the prod road map * Review sales channel strategy for MS product lines, working closely with business development to identify key 3rd party relationships, technology partners and potential alternate channels of distribution An experienced marketing executive you will be expert at creating go-to-market strategies by line of business line, creating buy-in across the matrix of key stakeholders, and enabling precision cross-functional execution. You will have significant marketing experience in key positions of progressive responsibility marketing products/services in the chemical, petrochemical, automotive, aerospace and/or consumer goods industries and a deep understanding of software product/solution marketing. With a proven track record of market share growth within an advanced technology industry you are a self-motivated, entrepreneurially-oriented individual with an ability to manage diverse teams in multiple locations across multiple projects.This role will require international travel for up to 30% of your time. http://www.polytec.co.uk/jobs/snr_product_marketing_director_-_materials_science_22360.html Wed, 25 Nov 2009 10:01:05 GMT An excellent entry level sales opportunity for an individual fluent in German who is results focused, motivated to over-achieve and who thrives working as part of a team as well as independently. With the chance to travel internationally and participation in the global sales conference held annually in San Diego, this role offers opportunities internally to progress and is the starting place for your sales career with our client.Working with their Account Managers, the Sales Associate will undertake prospecting, networking and the qualification of marketing leads. This will be achieved largely through telephone contact with prospective and current customers within the Pharmaceutical and Materials markets as well as within academia. While the main focus of the role is to add opportunities to the sales pipeline, individual project work can involve driving marketing initiatives such as events, conferences or direct marketing activity, sourcing lists of names or researching new sales channels and business areas.You need to be self-motivated, highly organised and be able to quickly absorb technical and product information. With a credible and confident telephone manner you have the drive and enthusiasm to maintain a high call volume and as you will be assessed and rewarded on how effective you are at qualifying leads and generating opportunities in the pipeline you need to have the ambition to succeed and to achieve challenging quarterly sales targets!Prior sales experience and/or a degree in a scientific discipline is advantageous though not essential and you should state on your application why you want a career in sales and believe you are the right candidate for this role.As a Sales Associate your compensation will comprise a competitive base salary plus significant commission earnings and a full array of company benefits. http://www.polytec.co.uk/jobs/sales_associate_-_german_speaking_22338.html Tue, 02 Mar 2010 14:01:19 GMT Key Responsibilities- Responsible for market development and sales of one particular product line across Europe, targeting pharmaceutical, biotech and academic customers.- Hands-on presentation of the products when necessary.- Work in close co-ordination with colleagues - will interact frequently with Sales colleagues, Applications, Product Development/RandD, Marketing, Manufacturing.- Drive and lead sales of new products within as they come online, including a re-launch planned for May 2010 and new product introduction- Contribute to the overall commercial development in order to ensure that the overall objectives and long term vision is achieved.Experience and Qualifications- Strong academic background – degree level in life science, ideally higher degree.- Credible technical understanding of the products and ability to represent them to customers, as well as comfortable with some hands-on demonstrations if necessary.- Experience of sales of high value, high technology instruments and solutions to the pharma/biotech/academic market. - Proven track record of meeting and exceeding sales targets- Management of long term sales process, and understanding of the buying cycle for major capital equipment and the strategic sales approach required.- Ability to operate effectively within a multi-functional team – will interact with Applications, Product Development, Marketing, Manufacturing.- Established network across the UK and Europe, proven success and ability to develop business on an international level and adapt to the varied cultural demands of the customer base.- Must be self-motivated and self-sufficient, able to operate with minimum infrastructure - Flexible attitude to travel across Europe. http://www.polytec.co.uk/jobs/european_sales_account_manager_22325.html Tue, 05 Jan 2010 17:01:26 GMT Medical Diagnostics and Instrumentation- Business Development ManagerMain purpose of the jobYou will work with the Head of Business Development for the Medical Diagnostics and Instrumentation business. Your responsibility will be to support the strategy for the business and execute significant personal sales, marketing and client management activities that result in continued growth of this major sector of our clients' business. Specific responsibilities You will be responsible for supporting all aspects of Business Development for our Medical Diagnostics and Instrumentation business. You will: - Identify companies that are potential clients.- Develop strong commercial relationships with senior executives in potential client companies - Personally close substantial sales - Work with and guide the technical teams in Cambridge UK and business development and technical teams in Boston USA to maximize sales conversion - Feedback market information to the technical teams to support product and service development - Interact with teams across the broad technical base of the company which includes: Mechanical engineering Product design Electronics Software Regulatory affairs Manufacturing technology Process automation Life sciences - You will also use your strong commercial and technical skills to make a significant contribution to the overall direction of development projects, often working on more than one concurrently. Whilst this position is based in Cambridge, UK, there will be some international travel required (typically up to 25% of time) Minimum requirementsTo meet the demanding requirements of this role you will be able to provide the following:- Proven success in developing business in the Clinical Diagnostics and Instrumentation or broader Medical Products sector with substantial contract values - Excellent interpersonal, communication and presentation skills - Significant commercial experience in medical product development, sales experience with a design and development services company or sales experience with a medical products company - Bachelor's degree in a relevant engineering discipline or in the physical sciences http://www.polytec.co.uk/jobs/medical_diagnostics_instrumentation-_bus_devt_mgr_21456.html Mon, 05 Jan 2009 16:01:05 GMT Our client is seeking an established business development professional to identify and build opportunities for their medical technologies group. You will make a solid contribution to a group with core business in drug delivery devices, manufacturing systems, diagnostic instrumentation and surgical technology. You will be expected to initiate and build relationships with senior executives internationally, identify opportunities that add significant value to clients, ensure quality in delivery through an appropriate level of involvement in projects and inform the strategic direction of the group through intelligence gained in the field. It is essential to have a 1st or 2.1 honours in engineering or physics, excellent communication and presentation skills, a relentless drive to build business and a track record in selling high value contract development services. You should also demonstrate success in technology development and project management, have an established network of senior decision makers and be familiar with the regulatory context of medical device development. http://www.polytec.co.uk/jobs/business_development_consultant_19120.html Wed, 25 Jul 2007 14:01:06 GMT